Elevate your customer service with video assistance
One call, one click, one solution. Convert support requests into video support sessions and guide your customers clearly without the need for downloads.
Trusted by over 150 companies globally to support over 500 users.
Reduction of after-sales service costs
Increased first call resolution rate
Improvement customer satisfaction
One click to transform a call in video assistance
One call, one click, one solution. Turn support requests into video support sessions, and guide your customers clearly without the need for downloads
Key features of live support
One call, one click, one solution. Turn support requests into video support sessions, and guide your customers clearly without the need for downloads.
Precisely guide your customers during live sessions, with a focus on the critical elements
Ensure clear audio communication and high definition visuals, even with a weak internet connection
Annotate and save screenshots instantly
Overcome language barriers with a real-time translator who subtitle conversations
Archive audio and video interactions for detailed tracking
Exchange instant messages, share photos, videos, and documents to better understand issues.
Optimization of multi-site maintenance
Enhance the efficiency of your multi-site maintenance with video assistance
Fields of application
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Use cases
Kolus transforms your multi-site maintenance approach by facilitating remote collaboration and the transfer of technical knowledge.
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Expert
A main-site expert remotely guides technicians across various locations.
Remote support
Expert assistance to support maintenance teams in the field.
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Technical support
Video assistance to support junior technicians during their field missions.
Data security and confidentiality
Your data is secured on servers in Paris with protocols and standards that strictly comply with GDPR requirements.
Our integrations
Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams
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They trust us
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”
Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.
Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.
The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.
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“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
Don't wait any longer—try it for free today.
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Video assistance that simplifies your customer service. Intuitive, adaptable and scalable.