Offer your customers autonomous diagnosis

The PASS provides your field teams with maximum autonomy, enabling them to diagnose and resolve issues, access technical documentation, and, if necessary, contact your experts.

I'm trying for free

Trusted by over 150 companies globally to support over 500 users.

In a few key figures

Your Assistance Path

Your Assistance Path (PASS) offers great flexibility to personalize your customers' experience. You can configure the questions, steps, and choices your customers must make to connect them with the most relevant expert.

Questions and forms

Messages and open questions

Allow your customers to describe their problem in detail.

Multiple choice questions

Qualify the problem encountered by guiding your customer with a choice of answers.

Sharing documentation

Once the problem is diagnosed, your contact person receives the corresponding documentation.

Matchmaking

Receive diagnosed support requests, and distribute them to your experts.

Satisfaction form

Measure the satisfaction of your customers (NPS) after their interaction with the PASS.

QR code

Place them on your machines or in factories, it's a quick and easy way for your customers to access documentation or get in touch with experts.

Messages and open questions

Allow your customers to describe their problem in detail.

Matchmaking

Receive diagnosed support requests, and distribute them to your experts.

Multiple choice questions

Qualify the problem encountered by guiding your customer with a choice of answers.

Satisfaction form

Measure the satisfaction of your customers (NPS) after their interaction with the PASS.

Sharing documentation

Once the problem is diagnosed, your contact person receives the corresponding documentation.

QR code

Place them on your machines or in factories, it's a quick and easy way for your customers to access documentation or get in touch with experts.

An exceptional support experience for your customers

Language and location

Offer support in the native language of your customers and adapt the content according to their location.

Feedback

Collect feedback from your customers to continuously improve your after-sales service.

Appointment programming

Allow your customers to schedule an appointment with an expert at a time that is convenient for them.

Live assistance

Put your customers in direct contact with an expert via video assistance or chat.

Language and location

Offer support in the native language of your customers and adapt the content according to their location.

Feedback

Collect feedback from your customers to continuously improve your after-sales service.

Appointment programming

Allow your customers to schedule an appointment with an expert at a time that is convenient for them.

Live assistance

Put your customers in direct contact with an expert via video assistance or chat.

In addition to these features, the PASS also offers several possibilities

Personalized journeys

Create customized paths for different customer types or products.

Integrate the PASS

Integrate the PASS into your CRM or your knowledge base.

Data analysis

Analyze the data collected to improve the effectiveness of your customer support.

a few key figures

+40^%

Reduction of after-sales service costs

+30

Increased first call resolution rate

+49

Of improvement customer satisfaction

Benefits of the support journey

Customer Satisfaction Improvement (NPS)

The efficiency and speed of problem resolution significantly increase customer satisfaction, thereby strengthening their trust and loyalty to your service.