Video assistance for telecoms

Provide your customers with a personalized, efficient, and human experience, whether you are an internet service provider, telephone operator, or hardware manufacturer.

Image produit

Trusted by over 150 companies globally to support over 500 users.

USE CASES

A complete solution for telecom needs

icon

Diagnosis before intervention

Plan your interventions with full knowledge of the facts and optimize the time of your technicians.
icon

Remote technical support

Walk customers through resolving issues step-by-step, minimizing unnecessary technician visits.
icon

Remote customer support

Deliver responsive and personalized after-sales service with video assistance.
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Transform your customer support with video assistance

image produit

Enhance your customer experience

  • Send a link via SMS or email to guide your customers in real-time through troubleshooting, whether it’s equipment setup, connection issues, or technical diagnostics.

  • Video assistance enables direct, visual communication that reassures customers and builds their confidence.

Optimize your resources

  • Focus on remote resolutions for straightforward issues and streamline technician management.

  • Plan and optimize interventions according to the complexity of incidents and technician expertise.

Un homme en train de sourire qui regarde l'objectif de la camera

Ensure traceability and follow-up of interventions

  • Track incident progression and solutions at each stage with our integrated ticketing system.

  • Equip your teams with a unified view of interventions for easier collaboration.

  • Leverage collected data to enhance customer support and prevent recurring issues.

Showcase your expertise and your team's skills

  • Acknowledge and foster the expertise of your technicians and advisors.

  • Highlight your company’s dedication to delivering excellent service.

  • Guide customers through troubleshooting procedures and provide tailored advice.

Un homme et une femme au travail en train de regarder une tablette
image produit

Enhance your customer experience

  • Send a link by SMS or email and guide your customers in real time to solve their problems, whether they are equipment configuration, connection problems, or technical diagnostics.

  • Video assistance allows direct and visual communication that reassures and gives your customers confidence.

Optimize your resources

  • Prioritize remote resolution for simple problems and optimize the management of your technicians.

  • Plan and optimize interventions based on the complexity of incidents and the skills of your technicians.

Un homme en train de sourire qui regarde l'objectif de la camera
image produit

Ensure traceability and follow-up of interventions

  • Follow the evolution of incidents and the solutions provided at each stage thanks to our integrated ticketing system.

  • Your teams have a shared vision of interventions and can collaborate more easily.

  • Use the data collected to optimize your customer support and prevent recurring incidents.

Promote your expertise and the know-how of your teams

  • Recognize and encourage the expertise of your technicians and advisors.

  • Emphasize your company's commitment to providing excellent service.

  • Guide your customers through troubleshooting procedures and offer them personalized advice.

Un homme et une femme au travail en train de regarder une tablette
fleche
fleche
In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Author name
workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
icon
icon

Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.

David DARRIET
Co-Director at TEMMA

Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.

Anthony Lubin
Technical Director at FASSI

The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.

Hervé MAO
President: ADVINEO

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

Don't wait any longer—try it for free today.

logo kolus
Newsletter subscription
Stay up to date with the latest customer service trends
Thanks! Your quote has been received!
Oops! Something went wrong while submitting the form.
logo la french techLogo la french fab
No items found.