Video assistance for manufacturers & construction

In case of a failure or incident, connect experts, field technicians, and customers in real time for quick and effective resolution.

Try it for free

Trusted by over 150 companies globally to support over 500 users.

USE CASES

A complete solution for industrial and construction needs

Multi-site support

For businesses with multiple production sites and centralized expertise in a specific location, video assistance enables direct support to other sites.

Internal assistance from your technicians

Offer direct support to your technicians for interventions on external equipment or to effectively train your employees.

Diagnosing and troubleshooting your customers remotely

In the event of a failure, the technician accurately assesses the intervention request, enabling them to either assist the customer remotely with visual guidance for immediate troubleshooting or plan an on-site intervention with the appropriate parts.

Free trial

a few key figures

+40^%

Reduction of after-sales service costs

+30

Increased first call resolution rate

+49

Improvement customer satisfaction

Optimize your field interventions for unprecedented performance

Effectively manage your remote support operations

Send a simple link by SMS or email to start video assistance without downloading.
Assist your technicians and customers with your video assistance solution dedicated to industrial technical support with advanced functionalities.

Traceability of interventions

Collect and centralize all the information related to your interventions, including photos, videos, reports and comments.
Accurately monitor the progress of work and have a complete audit trail for better analysis and informed decision-making.

Plusieurs personnes sur un chantier en gilet jaune et orange

A video assistance solution designed for the industrial and construction sectors

Optimize your interventions through real-time communication with your teams in the field thanks to video assistance.
In the event of a weak connection, activate degraded mode to maintain the connection with your interlocutor.

Enhanced security for your support operations

Maintain control of your confidential information by hosting data on a secure instance located in Paris.
Benefit from a GDPR-compliant platform and end-to-end encryption to protect your sensitive data.

Effectively manage your remote support operations

Send a simple link by SMS or email to start video assistance without downloading.
Assist your technicians and customers with our video assistance solution dedicated to industrial technical support with advanced functionalities.

Traceability of interventions

Collect and centralize all the information related to your interventions, including photos, videos, reports and comments.
Accurately monitor the progress of work and have a complete audit trail for better analysis and informed decision-making.

Un homme en gilet orange devant une plaine verte

A video assistance solution designed for the industrial and construction sectors

Optimize your interventions through real-time communication with your teams in the field thanks to video assistance.
In the presence of a weak connection, activate the “degraded” mode to maintain the link with your interlocutor.

Increased security for your support operations

Stay in control of your confidential information by hosting our data on a secure instance located in Paris.
Benefit from a GDPR-compliant platform and end-to-end encryption to protect your sensitive data.

In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Author name

workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name

workstation

Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.

David DARRIET

Co-Director at TEMMA

Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.

Anthony Lubin

Technical Director at FASSI

The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.

Hervé MAO

President: ADVINEO

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard

After-sales manager

Michael Hinterberger

Training team leader

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau

Technical manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran

Maintenance Department Manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat

Process and Technical Support Manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin

Technical Support Manager