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5/5
Google reviews

Video assistance for your after-sales service

Your all-in-one video assistance solution: combining remote support with centralized monitoring for superior management.

Trusted by over 150 companies globally to support over 500 users.

Kolus is tailored to meet the specific needs of professionals

Enhance your after-sales service and ensure an exceptional customer experience

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Intuitive interface

Kolus is user-friendly for everyone, including beginners

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Cost Savings

Reduce service costs and boost productivity with improved first-call resolution

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Remote support

Assist your customers instantly and efficiently without travel.

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Data Centralization

Quickly and easily access all your information

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Performance monitoring

Assess your KPIs in real-time to continuously enhance your service

a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Discover our solutions

Optimize the performance of your after-sales service
VIDEO ASSISTANCE

Optimize the performance of your after-sales service

  • Fast incident resolution

  • Precise annotation tools

  • Stable even on poor internet connection

  • Intuitive user interface

  • Communications Secured

Management and Traceability of Interventions

Advanced ticketing system for complete control

  • Follow-up comprehensive of actions

  • Optimized ranking and qualification

  • Search made easy by filters

  • Optimization through data analysis

  • Proactive problem detection

ERP GMAO CRM ticketing and traceability system
Support journey and knowledge management
Knowledge Management

Integrated knowledge management system

  • Create a knowledgebase complete and easy to access

  • Enable self-diagnosis for your users

  • Quickly access key information with a simplified search

  • Boost the efficiency of your teams

  • Increase initial resolution rates and build customer loyalty

Hands free

RealWear for premium hands-free support

  • Instant and visual access to data

  • Interact with voice commands hands-free

  • Collaborate effectively live and remotely

  • Improve the safety and efficiency of operations

Smart and hands-free glasses
tuyauterie
VIDEO ASSISTANCE

Optimize the performance of your after-sales service

  • Fast incident resolution

  • Precise annotation tools

  • Stable even on weak connections

  • Intuitive user interface

  • Secure communications

Management and Traceability of Interventions

Advanced ticketing system for total control

  • Comprehensive monitoring of actions

  • Optimized ranking and qualification

  • Search made easy by filters

  • Optimization through data analysis

  • Proactive problem detection

Un homme en sav
Image produit
Knowledge Management

Integrated knowledge management system

  • Create a comprehensive and easy to access knowledge base

  • Enable self-diagnosis for your users

  • Quickly access key information with a simplified search

  • Boost the efficiency of your teams

  • Increase initial resolution rates and build customer loyalty

Hands free

RealWear for superior hands-free support

  • Instant and visual access to data

  • Interact with voice commands hands-free

  • Collaborate effectively live and remotely

  • Improve the safety and efficiency of operations

Une femme sur un chantier en train de travailler
fleche
fleche

Choose Kolus to transform your after-sales service
into a center of performance and profitability.

Our integrations

Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams

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In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

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workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

Don't wait any longer—try it for free today.

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