Centralization and categorization of exchanges
Receiving and managing customer requests
Video assistance
Secure remote control
AI chatbot to automate support
Kolus is tailored to meet the specific needs of professionals
Kolus is user-friendly for everyone, including beginners
Reduce service costs and boost productivity with improved first-call resolution
Assist your customers instantly and efficiently without travel.
Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.
Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.
The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.
“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
Reduction of after-sales service costs
Increased first call resolution rate
Improvement customer satisfaction
Fast incident resolution
Precise annotation tools
Stable even on poor internet connection
Intuitive user interface
Communications Secured
Follow-up comprehensive of actions
Optimized ranking and qualification
Search made easy by filters
Optimization through data analysis
Proactive problem detection
Create a knowledgebase complete and easy to access
Enable self-diagnosis for your users
Quickly access key information with a simplified search
Boost the efficiency of your teams
Increase initial resolution rates and build customer loyalty
Instant and visual access to data
Interact with voice commands hands-free
Collaborate effectively live and remotely
Improve the safety and efficiency of operations
Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams
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Video assistance that simplifies your customer service. Intuitive, adaptable and scalable.