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5/5
Google reviews

Video assistance for your after-sales service

  • Centralization and categorization of exchanges

  • Receiving and managing customer requests

  • Video assistance

  • Secure remote control

  • AI chatbot to automate support

Trusted by over 150 companies globally to support over 500 users.

Kolus is tailored to meet the specific needs of professionals

Enhance your after-sales service and ensure an exceptional customer experience

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Intuitive interface

Kolus is user-friendly for everyone, including beginners

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Cost Savings

Reduce service costs and boost productivity with improved first-call resolution

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Remote support

Assist your customers instantly and efficiently without travel.

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Data Centralization

Quickly and easily access all your information

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Performance monitoring

Assess your KPIs in real-time to continuously enhance your service

In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Author name
workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.

David DARRIET
Co-Director at TEMMA

Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.

Anthony Lubin
Technical Director at FASSI

The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.

Hervé MAO
President: ADVINEO

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Discover our solutions

Optimize the performance of your after-sales service
VIDEO ASSISTANCE

Optimize the performance of your after-sales service

  • Fast incident resolution

  • Precise annotation tools

  • Stable even on poor internet connection

  • Intuitive user interface

  • Communications Secured

Management and Traceability of Interventions

Advanced ticketing system for complete control

  • Follow-up comprehensive of actions

  • Optimized ranking and qualification

  • Search made easy by filters

  • Optimization through data analysis

  • Proactive problem detection

ERP GMAO CRM ticketing and traceability system
Support journey and knowledge management
Knowledge Management

Integrated knowledge management system

  • Create a knowledgebase complete and easy to access

  • Enable self-diagnosis for your users

  • Quickly access key information with a simplified search

  • Boost the efficiency of your teams

  • Increase initial resolution rates and build customer loyalty

Hands free

RealWear for premium hands-free support

  • Instant and visual access to data

  • Interact with voice commands hands-free

  • Collaborate effectively live and remotely

  • Improve the safety and efficiency of operations

Smart and hands-free glasses
tuyauterie
VIDEO ASSISTANCE

Optimize the performance of your after-sales service

  • Fast incident resolution

  • Precise annotation tools

  • Stable even on weak connections

  • Intuitive user interface

  • Secure communications

Management and Traceability of Interventions

Advanced ticketing system for total control

  • Comprehensive monitoring of actions

  • Optimized ranking and qualification

  • Search made easy by filters

  • Optimization through data analysis

  • Proactive problem detection

Un homme en sav
Image produit
Knowledge Management

Integrated knowledge management system

  • Create a comprehensive and easy to access knowledge base

  • Enable self-diagnosis for your users

  • Quickly access key information with a simplified search

  • Boost the efficiency of your teams

  • Increase initial resolution rates and build customer loyalty

Hands free

RealWear for superior hands-free support

  • Instant and visual access to data

  • Interact with voice commands hands-free

  • Collaborate effectively live and remotely

  • Improve the safety and efficiency of operations

Une femme sur un chantier en train de travailler
fleche
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Choose Kolus to transform your after-sales service
into a center of performance and profitability.

Our integrations

Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams

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Don't wait any longer—try it for free today.

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